Terms & Conditions and Privacy Notice

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Introduction

Welcome to Owly.

By accessing our website, contacting us via WhatsApp Business, submitting photographs, requesting a skin assessment, purchasing products, or using any of our services, you agree to these Terms & Conditions and Privacy Notice.

If you do not agree with these terms, please do not use our services.

Our Services

Owly provides personalised skin health assessments, skincare guidance and product recommendations.

Our services are intended to support skin health and skincare decision-making through personalised advice and professional skincare recommendations.

Our services are not intended to replace medical diagnosis, medical treatment, emergency care, or consultation with a doctor, dermatologist or other healthcare professional.

Important Disclaimer

Our assessments are provided for informational and skincare guidance purposes only.

We do not diagnose medical conditions through our skin assessments.

We do not provide medical diagnoses, prescribe medication, or replace consultation with a doctor, dermatologist, or other healthcare professional.

Any recommendations provided are based solely upon the information and photographs supplied by you.

Remote assessments have inherent limitations and may not accurately reflect the full condition of your skin.

If you have concerns regarding a medical skin condition, changing skin lesions, severe acne, infection, significant inflammation, suspected skin cancer, or any other health concern, you should seek advice from an appropriately qualified healthcare professional.

If you are experiencing a medical emergency, contact emergency services immediately.

Client Responsibilities

You agree that all information, photographs and details submitted are accurate and complete to the best of your knowledge.

You acknowledge that recommendations are dependent upon the information provided and that incomplete or inaccurate information may affect the suitability of any advice given.

You remain responsible for deciding whether to follow any recommendations provided.

Product Recommendations

Product recommendations are provided based on the information available at the time of assessment.

Individual responses to skincare products vary.

We cannot guarantee specific outcomes or results.

Users should carefully review ingredient lists and conduct appropriate patch testing where recommended.

If irritation, allergy, sensitivity or adverse reactions occur, use should be discontinued and appropriate professional advice sought.

Limitation of Liability

To the fullest extent permitted by law, Owly, its directors, clinicians, employees and contractors shall not be liable for:

• Adverse reactions to products

• Allergic responses

• Skin irritation

• Dissatisfaction with outcomes

• Decisions made based upon recommendations provided

• Inaccurate assessments resulting from incomplete information or poor-quality photographs

Nothing within these terms excludes liability where exclusion would be unlawful under applicable legislation.

Remote Consultation Acknowledgement

By submitting photographs and information, you acknowledge that:

• Assessments are conducted remotely.

• Recommendations are based on photographs and information provided.

• Certain skin concerns may not be fully assessable remotely.

• Additional information may be requested where necessary.

Privacy Notice

Information We Collect

We may collect:

• Name

• Contact information

• WhatsApp number

• Email address

• Age 

• Skin concerns

• Skincare history

• Skin photographs

• Information voluntarily provided during consultations

• Product purchase information

We only collect information necessary to provide our services.

How We Use Your Information

We use information to:

• Conduct skin assessments

• Provide personalised recommendations

• Communicate with you

• Process orders

• Improve our services

• Comply with legal obligations

• Maintain client records

We do not sell your personal information.

WhatsApp Communications

Our primary communication platform is WhatsApp Business.

By contacting us via WhatsApp, you consent to communicating through this platform.

Messages, photographs and calls transmitted through WhatsApp are protected using end-to-end encryption provided by WhatsApp.

While we take reasonable steps to maintain confidentiality and security, no electronic communication system can be guaranteed completely risk-free.

Clients should only submit information they are comfortable sharing electronically.

Storage and Security

We take reasonable measures to protect personal information.

These measures may include:

• Password-protected devices

• Device encryption

• Two-factor authentication

• Restricted access to client information

• Secure storage practices

Access to personal information is limited to authorised personnel who require it to provide our services.

Photographs

Photographs submitted for assessment purposes may be retained as part of your client record.

These photographs are used solely for assessment, record keeping and ongoing support.

We will never use identifiable photographs for marketing purposes without obtaining separate written consent.

Marketing Communications

We may occasionally send information regarding products, services or educational content.

You may opt out of marketing communications at any time.

Data Retention

Personal information will be retained only for as long as reasonably necessary to provide our services, comply with legal obligations and maintain appropriate business records.

Information that is no longer required will be securely deleted or anonymised.

Your Rights

Subject to applicable law, you may request:

• Access to your information

• Correction of inaccurate information

• Deletion of information where appropriate

• Restriction of processing

• Withdrawal of consent where applicable

Requests should be submitted to:

admin@owlyclinic.com

Intellectual Property

All website content, branding, written material, graphics and recommendations remain the intellectual property of Owly unless otherwise stated.

Content may not be reproduced without written permission.

Changes To These Terms

We reserve the right to update these Terms & Conditions and Privacy Notice at any time.

Updated versions will be published on our website and become effective upon publication.

Contact

For questions regarding these Terms & Conditions or Privacy Notice, please contact:

Owly Clinic 

admin@owlyclinic.com

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