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Last updated: 03/01/2026

These Terms & Conditions apply to all services provided by OWLY (“we”, “us”, “our”). By accessing this website, submitting an application, or participating in any OWLY programme or service, you agree to be bound by these terms.

If you do not agree to these terms, please do not use our services.

1. Nature of OWLY services

OWLY provides educational, preventative lifestyle and mental fitness programmes informed by lifestyle medicine, behavioural science, and systems-level leadership thinking.

OWLY does not provide:

• Medical diagnosis

• Medical treatment

• Clinical management of physical or mental health conditions

• Psychological therapy or counselling

All services are non-diagnostic and non-therapeutic in nature.

OWLY services are designed to complement, not replace, appropriate medical or psychological care.

2. Not medical advice

Any information, discussions, guidance, or materials provided by OWLY (including written content, consultations, group sessions, or digital resources) are for educational purposes only.

Nothing provided by OWLY constitutes medical advice, diagnosis, or treatment.

Participants should:

• Continue to consult their GP or healthcare professional for medical concerns

• Seek urgent or emergency care when appropriate

If you are unsure whether OWLY is suitable for you, you should seek independent medical advice before applying.

3. Suitability and application

Participation in OWLY programmes is by application only.

We reserve the right to:

• Accept or decline applications at our discretion

• Recommend alternative or additional support where OWLY is not appropriate

OWLY programmes are not suitable for individuals experiencing:

• Acute mental health crisis

• Severe or unmanaged mental illness

• Situations requiring urgent clinical intervention

4. Participant responsibility

By engaging with OWLY, you acknowledge that:

• You remain responsible for your own health, wellbeing, and decisions

• You will provide accurate and complete information during the application process

• You will seek appropriate medical or psychological support where required

OWLY is not responsible for outcomes resulting from information withheld, misrepresented, or misunderstood by participants.

5. Fees and payment

Programme fees are clearly communicated at the point of offer.

Unless otherwise agreed in writing:

• Fees are payable in full prior to programme commencement

• All fees are stated in GBP (£)

Once payment has been made, your place is reserved.

6. Cancellations and refunds

Due to the structured, limited-capacity nature of OWLY programmes:

• Fees are non-refundable once a programme has commenced

• Refunds are not provided for missed sessions

• Exceptional circumstances may be considered at our discretion

Any agreed exception will be confirmed in writing.

7. Confidentiality and data protection

OWLY treats all personal information with care and discretion.

We comply with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for full details.

8. Intellectual property

All OWLY content, materials, frameworks, and resources are the intellectual property of OWLY unless otherwise stated.

Participants may not reproduce, distribute, or commercially use OWLY materials without prior written consent.

9. Use of logos and professional credentials

Any organisational logos, badges, or references displayed on the OWLY website or materials are used solely to indicate professional training, qualifications, or memberships held by the founder or contributors.

Such logos do not imply endorsement, partnership, sponsorship, or formal affiliation with OWLY unless explicitly stated in writing.

OWLY operates independently and is solely responsible for its services and content.

10. Limitation of liability

To the fullest extent permitted by law:

• OWLY does not guarantee specific outcomes or results

• OWLY is not liable for indirect or consequential loss

Nothing in these terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

11. Corporate services

For corporate programmes, additional terms may apply and will be agreed in writing prior to delivery.

Organisations are responsible for ensuring:

• Participant suitability

• Clear communication of the non-clinical nature of OWLY services

12. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For queries relating to these Terms & Conditions, please contact:
[insert contact email]

PRIVACY POLICY

Last updated: [insert date]

OWLY is committed to protecting your privacy and handling your personal data lawfully, transparently, and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Data controller

OWLY is the data controller for personal data processed through this website and associated services.

OWLY is registered with the Information Commissioner’s Office (ICO).

2. What data we collect

We may collect and process:

• Name and contact details

• Application form responses

• Consultation notes (where applicable)

• Communication records

• Payment and invoicing information

We collect only data that is necessary and proportionate to deliver our services.

3. Special category data

Some information shared with OWLY may constitute special category data, including health-related information.

Such data is processed:

• Only where necessary

• With appropriate safeguards

• For the purpose of providing educational and preventative support

4. How we use your data

We use personal data to:

• Assess suitability for OWLY programmes

• Deliver agreed services

• Communicate with you

• Meet legal and regulatory obligations

We do not sell or share personal data for marketing purposes.

5. Data storage and security

All consultation records and programme notes are:

• Stored on a secure cloud-based system

• Access-restricted

• Encrypted where appropriate

Records are retained for three (3) years, after which they are securely deleted, unless legal or regulatory requirements dictate otherwise.

6. Data sharing

We do not share personal data with third parties unless:

• Required by law

• Necessary for service delivery (e.g. payment processing)

• Explicit consent has been given

7. Your rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict or object to processing

• Lodge a complaint with the ICO

Requests can be made by contacting us at [insert contact email].

8. Cookies and website analytics

Our website may use essential cookies and basic analytics to improve user experience.

We do not use cookies to collect unnecessary personal data.

9. Changes to this policy

We may update this Privacy Policy periodically.
The most current version will always be available on our website.

Contact

For questions about this Privacy Policy or your data, please contact:
[insert contact email]