Governance
Insight. Integrity. Improvement.
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OWLY’s Primary Care Governance service provides independent, evidence-based reviews to help GP practices and healthcare organisations strengthen quality, transparency, and learning.
We offer a professional, external perspective on how systems and decisions work in practice — supporting continuous improvement, fair complaint handling, and reflective learning across teams.
Our governance work focuses on:
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Independent Case Reviews – objective analysis of clinical cases to identify strengths, learning points, and areas for service development.
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Practice Audits – structured reviews of documentation, processes, and patient experience to ensure alignment with best practice and organisational standards.
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Complaint Investigations – impartial review of patient concerns, producing clear, factual reports that support resolution, learning, and accountability.
OWLY’s approach combines primary care experience with a commitment to fairness, accuracy, and constructive feedback. Each review is handled with sensitivity and professionalism, offering actionable insights that foster safer, more transparent, and reflective practice.
OWLY Governance — bringing clarity, balance, and insight to primary care improvement.
Services
Independent Case Review
Objective, evidence-based reviews of individual cases to identify key learning points, strengths, and opportunities for improvement. Each review is handled with sensitivity and fairness, supporting reflective practice and quality assurance.
Audit
Structured, insight-driven audits that evaluate documentation, systems, and processes within primary care. Our audits highlight what’s working well and where small adjustments can make a meaningful difference to patient experience and safety.
Complaint Investigations
Independent, transparent investigations that help practices resolve patient complaints with clarity and integrity. We provide balanced, factual reports that support resolution, organisational learning, and strengthened trust between teams and patients.
Let’s Work Together
Get in touch so we can start working together.